Projects and Experience
Some of the flagship projects and experiences that have helped define my career.
Customer and Partner Success
Edited highlights of some of my dealings with global enterprise customers.
Complex Projects
Having worked with enterprise end customers for most of my career, I am accustomed to fast-moving technology and business environments and relieving pain points for IT professionals globally. I have experience in winning and delivering high-value projects that span multiple countries, stakeholders, and time zones.
A former national debating champion, since my schooldays I have always enjoyed presenting and public speaking and I pride myself on being able to articulate complex subject matter in a way that is easy to digest. I am a polished performer able to present with confidence and credibility at the highest level.
High Volume Deals
I have been accountable for deal desk and high-volume sales, leading a team of pricing analysts and customer delivery professionals. My role was to balance risk against opportunity in structuring all large opportunities globally. These were often highly complex opportunities that had multiple stakeholders internally and externally, and layers of nuance in the technology and delivery. Through improving the conversion rate of such projects my team and I made a material difference to both top and bottom lines.
Lasting Relationships
I build long term relationships with partners and customers alike. One of the most pleasing aspects of my career is that I still have close working relationships (and friendships) with many people with whom I first came into contact over 20 years and several roles ago. I have been fortunate to work alongside many brilliant people whose careers have grown with my own, and I am honoured to still be partnering with many of them in a professional capacity. I have been both a long term customer and supplier to many leading players in the technology industry and elsewhere.
Global Project Management, Procurement Leadership
A selection of projects I managed in my earlier career.
PE and Healthcare GPO
This project generated nine figures in incremental USD revenue. I was asked to help the largest tech reseller in the world to design and execute on a GPO for healthcare and PE-backed companies. Our partner was very experienced with such models in North America but partnered with me to deliver in Europe. I relocated temporarily to Chicago to finalise and launch the project with my US-based colleagues.
My role was to design a model that would define and deliver global standards across the EU - both a financial model that would be acceptable to the world's leading PE companies, and also an operational model that would deliver value to the portfolio businesses. I negotiated terms with 60 market-leading technology vendors to compose a global standards catalogue that would both solve technology challenges and deliver significant cost savings over the incumbent suppliers. I presented this to a group of CIOs and senior leadership from both the PE companies themselves, and their portfolio businesses.
Shared Services Centre
Being part of the core procurement leadership team at a corporate head office, I was able to play a leading role in relocating non customer-facing services from local country entities to the German HQ. I worked particularly closely with the UK team, transitioning them away from legacy ERP & financial systems onto centrally hosted Microsoft & SAP R3 services. In addition to managing this project, I trained all local sales and accounts teams, and worked closely with leadership on change management. This project required significant cross-functional collaboration with development teams, together with careful work with external stakeholders such as distributors and customers to transition them onto new platforms. At the same time, I introduced EDI-supported processes to the UK business and took the opportunity to renegotiate distribution contracts.
New Country Launches
I played a leading role in launching new markets, including Ireland, Poland, Portugal, and the Czech Republic. I was part of a project management team and worked to on-board local distribution partners and negotiate contract terms. I also played a role in recruiting local sales and sales leadership talent, and supported the new teams as a senior sponsor at the German HQ, often bridging cultural differences in the process and providing context and support to new colleagues. In addition, I was part of an expansion committee, producing several detailed reports on expansion opportunities and working with international trade delegations and chambers of commerce to broker links with authorities in new markets and gain important local contacts.
People Leadership
I love working with people!
Remote Leadership
I have been a remote leader for almost a decade and have managed on-site, hybrid, and fully remote teams across the globe from my home office in the UK. Whilst having the discipline to work effectively remotely is now more broadly understood in the post pandemic world, I was able to make this work years earlier as an effective and efficient remote leader with outstanding employee engagement leading senior teams. This has also given me a keen appreciation of the value of in-person collaboration as I have sought to combine being remote with high-value in-person office time and on-site visits.
Emerging Leader Development Program
I was invited to be a mentor for a program to develop top talent. I was part of a team that led an interview and application process, and decided on the successful candidates before mentoring one of those candidates in a structured program lasting one year. I was part of two iterations of this program -and it was one of the most rewarding experiences of my career. Not only did it give me the chance to work with and learn from our best emerging talent, it also gave me the opportunity to really learn how to be an effective mentor, something into which I invested considerable effort so as to ensure that the mentees derived value from the program.
Employee Engagement
Alongside creating an excellent customer experience, it's fundamental to business success to create an outstanding employee experience. When engagement of teams I have led has been measured, they have been above industry benchmarks every single time, and invariably led company performance.
A Selection of Awards
Hardest Working Channel Partner in EMEA
Canalys, Barcelona, 2013. Presented by Canalys CEO in front of 1000 industry peers at the year's flagship event.
Ingram Micro Partner of the Year
Won for several consecutive years in Germany, beating global giants such as Cisco, HP and Lenovo.
GTDC EMEA Rising Star
Awarded to StarTech.com at the 2015 Global Technology Distribution Council EMEA event in Amsterdam for outstanding growth.